Privacy Policy

Effective Date: February 1, 2026

Pioneer Supermarket (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pioneeron5th.com or use our services, including online ordering.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • IP address

B. Commercial Information

  • Products purchased
  • Order history
  • Transaction details
  • Payment information (processed securely by third-party payment providers; we do not store complete credit card numbers)

C. Internet Activity

  • Browser type
  • Device information
  • Pages viewed
  • Time and date of visits
  • Cookies and tracking technologies

D. Communications

  • Customer service inquiries
  • Contact form submissions
  • Email communications

2. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance
  • Detect fraud and maintain security
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website traffic
  • Improve user experience

You may disable cookies in your browser settings; however, some website features may not function properly.

4. Sharing of Personal Information

We do not sell personal information for monetary compensation.

We may share information with:

  • Payment processors
  • Website hosting providers
  • Online ordering platforms (including ShoptoCook)
  • Delivery partners
  • Technology service providers
  • Legal authorities if required by law

All service providers are required to implement reasonable security measures.

5. Data Security (New York Compliance)

In accordance with the New York SHIELD Act, Pioneer Supermarket maintains reasonable administrative, technical, and physical safeguards designed to protect personal information.

These include:

  • Secure payment systems
  • Restricted access to personal data
  • Network protections
  • Regular review of security practices

No system is completely secure, but we take reasonable precautions.

6. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions
  • Maintain business records
  • Comply with legal requirements

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

9. Contact Information

Pioneer Supermarket
5612 5th Ave.
Brooklyn, NY 11220
Phone: 718-439-6144
Email: Customerservice@pioneeron5th.com